How can I transfer funds from my share account to my joint checking account with my spouse? They have 2 different share numbers.
All transfers must be done within the same share account number. They can not be done between two different share accounts, even if you are an owner or joint owner on both.
The system will not verify that my check has cleared from more than 3 months ago; the system says it checked up to 6 months ago.
The system is set up to check all of those drafts that have cleared your account within the last 2-3 months. Any checks that may have cleared before that time need to be checked by someone at your local branch. Our system keeps 2 full months and the current month and deletes all others (for checking accounts).
Can I transfer my loan payments online?
Loan payments can be done online and they take effect immediately. You can also transfer funds to pay off your loans.
When I enter my UserID & password, I get no response. What did I do wrong?
If nothing is working, try pressing the "TAB" key and then the "ENTER" key. You can also click on the "Enter" button on the screen.
New Security Changes
Why is ArrowPointe FCU making these changes?
The security enhancements will offer you added safety by helping ensure that only you can access your credit union account. ArrowPointe FCU has never been successfully hacked, and no members have been phished. But phishing is the fastest growing crime in the country. To ensure that we proactively keep our members safe and secure, we are implementing this new security feature.
New Security Feature for Online Banking
What is the new security feature?
You have always authenticated yourself to Member Access Online Banking when you log in with your User-Id and password. Now, we'll also authenticate ourselves to you. You will know with certainty that you are visiting ArrowPointe's Online Banking site because you will be presented with your picture and text phrase every time you log in.
You will simply enroll your account, select a picture and a text phrase for that picture, and choose & answer 3 challenge phrases. **Your password and User-Id will not change as a result of this new security update.**
How will the new security feature make my account more secure?
The security upgrade will protect you from accidently revealing your User-Id and password to a fake site. In addition, if someone does somehow get your User-Id and password, he will still not be able to access your account because it is not at your registered computer. How it will work: when someone tries to login using your stolen User-Id and password, we will recognize that they are logging in from a different computer, and we will ask them a secret question (that you previously set up at enrollment). Since only you know the answers to your secret questions, they will not be able to give a correct answer. They will not be able to login.
Online Security Information
Why do I need to set up a picture and text for added security?
Fraudsters attempt to trick people into giving up their personal information, such as passwords and account numbers, by creating fake web sites that look a lot like the real web site. This is called phishing. Your "PassMark" image and text phrase that your set up at enrollment are a simple countermeasure to these attacks, as well as protection against other forms of identity fraud.
PassMark and PassPhrase
What is a PassMark and PassPhrase?
Your PassMark and PassPhrase are part of the new security feature to Member Access Online Banking. The PassMark is actually an image that you choose from a list of images when you enroll your account. The PassPhrase is a text phrase that you will type in that will go with the image you selected for your PassMark. Both the image and the phrase will be displayed each time you log in to Member Access Online so you can be sure that you are on ArrowPointe's web site.
What do I do I forget my password or if I do not know if I have a password?
If you have set up your account for Member Access Password Reset, you may reset your own password without having to call the credit union. (Note: you must set this feature up while successfully logged into your account on Member Access, before you forget the password!)
- Logon to your account in Member Access
- Click on "Preferences"
- Follow the instructions for the Password Reset feature
If you forget your password:
- At the Member Access Login screen, click on "Forget Password?" link
- Follow the instructions for the reset.
The system will not allow me to transfer from my Vacation or my Christmas Clubs.
How can I do this?
These two accounts are restricted accounts and require an authorization from an employee of the credit union. Please call an employee to have them transfer the funds for you. (You can transfer any amount to the accounts, but not from the accounts.)