Fraud Prevention

As we’ve entered the digital age a new type of criminal has entered the playing field as well.  However, ArrowPointe and partnering companies are prepared to protect our members from the dangers of fraud and identity theft. We like you, and we’d hate for someone to steal your identity, which is why we’ve got tips below on how to spot, avoid, and protect yourself from the dangers lurking on the web.

Most importantly, look out for Phishers/Smishers and Spoofers. No, we aren’t talking about characters from a kids show, we’re talking about criminals trying to steal your information by using fake versions of websites or emails to fool you into giving away your personal information. The biggest way to spot these is to note that ArrowPointe emails will NEVER request any personal information from you.

On top of that there are multitudes of other ways criminals will try to gain access to your information. From Vishing, which is a series of fake voicemails requesting information to Pharming and Spamming, where fake emails with links to illegitimate websites are sent out. These groups will stop at nothing to gain your information.  Some will even go as far as to dig through your trash to gain information from statements and documents. 

Ways to avoid these are easy, though! View only websites that you know belong to ArrowPointe and/or the organization you are trying to access online. Only open emails or answer calls from a legitimate trusted source and remember that ArrowPointe will never ask you for your personal information. Lastly, ArrowPointe hosts Shred Days, which are free for all members. Afterwards we have a pretty cool bon-fire too! Ok, so maybe that last part isn’t true!

At the end of the day, we’re here to protect you and provide you with safe, secure, convenient ways to manage your money. However, if you are a victim of identity theft, take the right measures to make sure you and your assets are protected:

Place a FRAUD alert on your credit report and review your credit reports. Fraud alerts can help prevent an identity thief from opening any more accounts in your name. Contact the toll-free fraud number of any of the three credit bureaus to place a fraud alert on your credit report. You only need to contact ONE of the three credit bureaus, to place it on all three, as they are required to report alerts to each other.

Equifax: 1-800-525-6285
P.O. Box 740241
Atlanta, GA 30374-0241

Experian: 1-888-397-3742
P.O. Box 9532
Allen, TV 75013

TransUnion: 1-800-680-7289
Fraud Victim Assistance Division
P.O.Box 6790
Fullerton, VA 92834-6790